Coach House Upholstery Customer Privacy Notice
This privacy notice tells you what to expect us to do with your personal information.
Our contact details
Telephone
07590 195449
amanda@coachhouseupholstery.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Payment details (including card or bank information for transfers and direct debits)
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Records of meetings and decisions
Information relating to compliments or complaints
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Addresses
Marketing preferences
Location data
Recorded images, such as photos or videos
Purchase or viewing history
Website and app user journey information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Legitimate interest:
In order to provide a bespoke service.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Contract
Legitimate interest:
To understand our customers requirements.
Where we get personal information from
People directly
How long we keep information
Information is kept for 12 months.
Who we share information with
Data processors
Squarespace
This data processor does the following activities for us: Manage the website
Ionos
This data processor does the following activities for us: Provide the website domain
Other organisations
Professional or legal advisors
External auditors or inspectors
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to asWk us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
29 May 2024
